Terms & Privacy

terms of use

These Terms & Conditions (“Terms”) govern your access to and use of the Eathod website, products, services, and content available at www.eathod.com (“Website”). By accessing this Website or purchasing any products, you agree to be bound by these Terms.

1. About Eathod

Eathod is a wellness food brand dedicated to creating innovative, nutritious, and convenient food products that support healthier lifestyles. Throughout these Terms, “Eathod”, “we”, “our”, or “us” refers to Eathod and its affiliated companies.

2. Product Information

We strive to ensure all product descriptions, nutritional information, images, and pricing displayed on the Website are accurate and up-to-date.

However:

  • Product images are for illustration purposes only.
  • Actual product appearance may vary.
  • Nutritional information may change due to ingredient sourcing or product improvements.
  • Availability is subject to stock levels.


Eathod reserves the right to modify products, pricing, packaging, and specifications without prior notice.

3. Health Disclaimer

Eathod products are food products and are not intended to diagnose, treat, cure, or prevent any disease. Information provided on the Website is for general informational purposes only and should not be considered medical advice. Customers with allergies, dietary restrictions, medical conditions, or special health concerns should consult a qualified healthcare professional before consuming our products.

4. Orders

All orders are subject to acceptance and product availability.

We reserve the right to:

  • Refuse or cancel any order;
  • Limit quantities purchased;
  • Correct pricing or product description errors;
  • Verify payment information before processing orders.

An order confirmation email does not constitute final acceptance of your order.

5. Pricing & Payment

All prices are displayed in the applicable currency shown on the Website. Prices may change without notice. We accept payment through approved payment providers. By placing an order, you confirm that:

  • Payment information provided is accurate;
  • You are authorized to use the selected payment method.

6. Shipping & Delivery

Estimated delivery times are provided as guidelines only.

Eathod shall not be liable for delays caused by:

  • Courier services;
  • Customs clearance;
  • Weather conditions;
  • Force majeure events;
  • Other circumstances beyond our control.

Risk of loss and ownership transfer to the customer upon successful delivery.

7. Returns & Refunds

Due to food safety regulations, opened food products cannot be returned unless defective, damaged, or incorrectly supplied.

Customers must notify us within seven (7) days of receiving the order if:

  • Products are damaged;
  • Products are defective;
  • Incorrect items were delivered.


Supporting photographs may be required. Approved refunds will be processed through the original payment method.

8. Intellectual Property

All content on this Website, including but not limited to:

  • Logos
  • Trademarks
  • Product names
  • Images
  • Graphics
  • Videos
  • Text
  • Packaging designs

are the intellectual property of Eathod or its licensors. No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

  • Use the Website for unlawful purposes;
  • Interfere with Website security;
  • Upload malicious software;
  • Attempt unauthorized access to systems or data;
  • Misrepresent your identity.

10. Limitation of Liability

To the maximum extent permitted by law, Eathod shall not be liable for any indirect, incidental, consequential, or special damages arising from:

  • Use of the Website;
  • Purchase or consumption of products;
  • Service interruptions;
  • Website inaccuracies.

Our total liability shall not exceed the amount paid by the customer for the relevant product.

11. Force Majeure

Eathod shall not be responsible for any failure or delay resulting from circumstances beyond reasonable control, including natural disasters, government actions, labor disputes, pandemics, transportation disruptions, or internet failures.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

13. Contact

For inquiries regarding these Terms, please contact:

Eathod Customer Care
Email: lets@eathod.com
Website: www.eathod.com

Privacy & cookies

Eathod respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit www.eathod.com.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing address
  • Payment information (processed securely through third-party payment providers)


Website Usage Information

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Website interactions
  • Cookies and tracking technologies

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Improve products and services
  • Personalize user experiences
  • Send order confirmations and updates
  • Send marketing communications (with consent)
  • Prevent fraud and unauthorized activities
  • Comply with legal obligations

3. Marketing Communications

If you subscribe to our newsletter or promotional programs, we may send updates regarding:

  • New product launches
  • Special promotions
  • Events
  • Wellness content

You may unsubscribe at any time using the unsubscribe link in our emails.

4. Cookies

We use cookies and similar technologies to:

  • Improve website functionality
  • Analyze website traffic
  • Remember user preferences
  • Enhance shopping experiences

Users may adjust cookie settings through their browser preferences.

5. Sharing Information

Eathod does not sell personal information. We may share information with trusted service providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and logistics
  • Website hosting
  • Analytics services
  • Email marketing platforms

These providers are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement commercially reasonable security measures to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Destruction

However, no internet transmission or electronic storage method is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill business purposes;
  • Meet legal and regulatory requirements;
  • Resolve disputes;
  • Enforce agreements.

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Request deletion of personal data;
  • Restrict processing;
  • Withdraw marketing consent;
  • Request a copy of stored information.

Requests may be submitted through the contact information below.

9. Children’s Privacy

Our Website is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

10. Third-Party Links

The Website may contain links to external websites. Eathod is not responsible for the privacy practices or content of third-party websites.

11. International Data Transfers

Your information may be processed and stored in jurisdictions outside your country of residence where our service providers operate. By using our Website, you consent to such transfers where permitted by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes become effective immediately upon publication on the Website. Users are encouraged to review this page periodically.

13. Contact Us

For privacy-related inquiries or requests:

Privacy Officer
Eathod
Email: lets@eathod.com
Website: www.eathod.com

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